We are committed to providing a superior customer experience at every opportunity. We want you to love your CAA Store merchandise purchase, whether you purchased it online or in person.

1. Eligible Merchandise.
The following terms and conditions apply to the return and/or exchange of CAA Store merchandise. Eligible merchandise that is purchased in a CAA Store may be brought to any CAA Store within the club territory, for return or exchange. If your purchase was completed on the CAA Store website shopwithcaa.com you may return the merchandise at a CAA Store within your club territory or through Canada Post pre-paid mail.

A reminder that we always allow up to 90 days for returns, and will extend that policy to 120 days in light of current circumstances. For online orders, please follow the instructions enclosed in your shipment to return items to us. For in-store purchases made before store closures,  please retain the item along with your receipt, and once our stores have reopened, bring it in to return. 

2. To be eligible for an exchange or refund in-store, your CAA Store merchandise:
a. Must be accompanied by the sales receipt
b. Must be returned to a CAA Store within the club territory. For a list of CAA Stores situated in our club territory, visit caasco.com/contact-us
c. Must be returned within the time frame for returns or exchanges:
- within 90 days from the date of purchase if you are a CAA Member
- within 30 days from the date of purchase if you are not a CAA Member
d. Must not fall under any of the exclusions listed in the “Ineligible Merchandise” section, below

3. Ineligible Merchandise.
The following CAA Store merchandise may not be refunded or exchanged:
a. Items marked “Final Sale”
b. Travel pillows and personal hygiene items
c. Worn or dirty clothing, hats and footwear
d. Undergarments, socks and leggings (whether worn or unworn, opened or unopened packaging)                                                                                          e. Face masks and mask filters (whether worn or unworn, opened or unopened packaging)

4. Warranty Returns.
a. If your CAA Store merchandise purchase is subject to a manufacturer’s warranty, you may contact the manufacturer directly OR you may bring your CAA merchandise to the CAA Store in the club territory where the purchase was made for assistance.
b. CAA Store’s assistance is limited to serving as the “pickup” and “drop-off” point for warrantied purchases that the purchaser may wish to send to the manufacturer for warranty consideration. Please note that (i) CAA is not responsible for any warranty decisions made by the manufacturer; and (ii) the purchaser may be responsible to pay shipping and handling charges in respect of the item(s) submitted for warranty consideration.
c. Luggage damages caused by airline carriers are not covered under most manufacturer’s warranty. It is recommended that damages be reported to a carrier representative prior to leaving the airport. Request a copy of the report to be attached to the warranty claim. The purchase of baggage insurance prior to your travel is also recommended

5. Processing Merchandise Returns.
a. All eligible items must be returned in their original packaging.
b. Wherever possible, refunds will be returned using the same payment and/or card that was used for the original purchase.
c. CAA is not responsible for any credit or debit card refund processing delays.

6. Returning Merchandise without CAA Store receipt.
If you do not have your receipt of purchase, you may still return your eligible CAA Store merchandise to a CAA Store in exchange for a CAA Gift Card. The CAA Gift Card can be used at any CAA Store within the club territory. The refund amount will be equal to the lowest price of the item as offered for sale within the 90 days preceding the merchandise return.

This policy is effective as of October 1, 2019 and is subject to change. Check back regularly for more information.
Some product exclusions may apply. Refunds or exchanges not permitted on IDPs, attraction tickets, movie tickets, MapArt and publications, undergarments and socks.